If this is your first appointment with us, you will be asked to complete an client intake form. If you book with Talesha personally she will ask that you first complete the client intake form which she will send you a link for. Once this is completed she will input you into our booking system and you will receive an email confirmation. Please check your junk box as it may be sent there. We ask that the client intake forms are submitted at least 48 hours before the treatment. Please ensure you complete this as we will not be able to treat you until you have. and completion on the day will be part of your appointment time.

We require payment for the treatment at least 24 hours prior to the treatment.

Cancellation Policy: 24 hours.

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending your appointment e.g. illness, car trouble, adverse weather conditions.

We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours of notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

However, if you need to cancel your appointment at short notice because of Covid- 19, Monkeypox related symptoms, a longer-term medical condition which varies from day to day or because your are more than 37 weeks pregnant, then we shall discuss the cost implication on case by case basis.

Late arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

Health & Safety

All practitioner working for The Grateful living Ltd are qualified and hold professional and public indemnity insurance for the services they provide.

Due to the nature of massage and the need for close contact, all The Grateful Living Ltd practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allow to work due to the risks of cross contamination. This may result in The Grateful Living contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact The Grateful Living via email at the-grateful-living@outlook.com. at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

The Grateful Living Ltd, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at The Grateful Living premises.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed and will be requested to co-sign the New client intake consultation form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.

The Grateful Living Ltd holds the right to refuse any treatment if a client is physically or verbally abusive toward any practitioner or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from The Grateful Living Ltd and may also result in criminal proceedings.

Disclaimer

The Grateful Living Ltd provide massage therapy, body and energy work in a variety of forms, but none of these bodywork or energy work modalities are a substitute for professional medical care or counselling. None of the practitioners at The Grateful Living Ltd will diagnose, prescribe medication or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend a referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep The Grateful Living up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All practitioners at The Grateful Living Ltd may refuse to treat any client or part of their body with Justy and reasonable cause. The Grateful Living Ltd reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.